FAQ

HOW TO USE THIS SITE
Click HERE to follow our step by step guide

WHAT IS OUR RETURN POLICY?

In order to enhance the customer care experience e offer a satisfaction guarantee - once you receive your product if you find it is not as expected we will refund you 100% of the cost within 30 days of the date shipped.
For more information on returns please click HERE to see our entire returns page.

WHAT ARE OUR SHIPPING CONDITIONS

We ship to most countries around the world. Standard shipping times apply to North America - longer shipping times may apply to countries or regions outside of North America.

What are the international taxes, duties, etc. that I have to pay?

Duties for international shipping cannot be estimated due to the variations in costs from country to country. We do however have very competitive rates for our international shipping.

When will I receive my order?

If you are in North America you should receive your order within 3 to 7 business days, if you are an international customer you should receive your order within 7 to 14 business days.
Find out more about shipping HERE

What do I do if I never received my order?

If for some reason outside of our control you do not receive your order within the estimated amount of time we ask that you contact us after 30 business days. If you have still not received your product by this time we will need 10 business days to complete our investigation, if we determine that the lost shipment is an honest mistake we will send you a replacement product and a 100$ refund for the original purchase price. 

What do I do if I received a defective order?

Though we do everything in our power to ensure that our products meet or exceed your quality expectations we ask that if you do receive a product that is not to your expectation that you contact us right away so we can refund your purchase price and pay for the shipping for you to return the product to us so we may further investigate the product quality to make sure it does not happen again.

How do I make changes to an order I’ve already placed?

If you have made an order and change your mind we will do everything in our power to ensure we catch it before your product is shipped. If we are unable to catch the product before shipping, we will do our best to work with you to ensure you end up with the product you really want.
Contact Us HERE

Where are you located?

We are located in the Fraser Valley in Beautiful British Columbia Canada

How do I make sure I order the right size?

We highly recommend that you use our size guide to ensure that you order a size that is suitable for your own comfort. See our size guide HERE

How do I contact your company if my question isn’t answered here?

If you would like to contact us feel free to either use our contact form located HERE or use the Facebook Messenger button on the bottom right of your computer screen – Please note that we currently do not accept phone calls but we will be more than happy to answer any of your questions via email or messenger.

 Contact Us HERE

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

Your order will be processed and shipped within two business days of the order being placed. Please note that border and customs delays may differ depending on your country or region. 

HOW MUCH DUTY AND TAX WILL I HAVE TO PAY?

We're unable to supply estimated duties and taxes as this information will vary by country. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package.

WILL YOU SHIP TO AN INTERNATIONAL P.O. BOX?

We do not ship to P.O. boxes outside of Canada and the US.

CAN YOU ADJUST THE VALUE OF MY ORDER?

No. We are required by law to disclose the full value of the package content.

CAN ALL ITEMS SHIP INTERNATIONALLY?

Yes we will be able to ship all of the items you purchase on our website so long as you are in a country that accepts international shipping.